http://www.leadershipinstituteofindianapolis.com/leaders-look-unemotionally-at-their-business/ Leadership Training │ Executive Coaching │ Assessment │Development │ Indianapolis Thu, 03 Jun 2010 22:10:38 +0000 hourly 1 http://wordpress.org/?v=3.0 http://www.leadershipinstituteofindianapolis.com/leaders-look-unemotionally-at-their-business/comment-page-1/#comment-10 Lee Sun, 21 Dec 2008 03:30:27 +0000 http://www.leadershipinstituteofindianapolis.com/?p=256#comment-10 Your point about client retention is dead on. So many companies focus all their efforts and dollars on customer acquisition and so little (often nothing) on continuing to cultivate the relationship with the clients who have already bought from them. It's a lose/lose proposition. Your point about client retention is dead on. So many companies focus all their efforts and dollars on customer acquisition and so little (often nothing) on continuing to cultivate the relationship with the clients who have already bought from them. It’s a lose/lose proposition.

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